Santhathi IVF Privacy Policy
Santhathi IVF, ("Santhathi," the "Company," "we," "us," and "our,") respect your privacy and are committed to protecting it through our compliance with this privacy policy. This policy describes:
the types of information that we may collect from you during registration with us or generated by us when conducting examination or procedure (collectively, our "Services"); and
our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to information we collect through our Services, in person, in email, text and other electronic communications sent through or in connection with our Services. This policy applies to all users of our services, including Users who register and store health records in our software (“Subscribers”), Medical Practitioners of Santhathi who use to view health records of individuals whom they examine (“Doctors”) and authorized staff of Santhathi.
This policy DOES NOT apply to information that you provide to, Diagnostics or that is shared by you to any third-party through networks that you use in connection with our Services. We encourage you to consult directly with such third-parties about their privacy practices.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this privacy policy. This policy may change from time to time, your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
I. The information we collect and how we use it
We collect several types of information from and about users of our Services, including information:
by which you may be personally identified; and/or
about your internet connection, the equipment you use to access our Services and your usage details; and/or
diagnostic reports, clinical comments and registration details, added by whom we authorise.
We collect this information:
directly from you when you provide it to us; and/or
Information added by the Doctor which we think is relevant for providing the service; and/or
automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).
Information You Provide to Us
The information we collect on or through our Services may include:
Your account information: Your full name, email address, postal code, password and other information you may provide with your account, such as your gender, age, mobile phone number, spouse details and website. You may optionally provide us with this information through third-party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.
Your preferences: Your preferences and settings such as time zone and language.
Your content: Information you provide through our Services, including reports generated by Diagnostics, and clinical information the Doctor enters about you diring the time of treatment.
Your communications: Communications between you and Doctors or staff authorized by Santhathi.
Your transactional information: If you make reservations or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information. This information may be shared with third-parties which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors. When you submit credit or payment card information, we encrypt the information using industry standard technologies, as further described below under "Payment Card Information." If you write reviews about businesses with which you conduct transactions through our Services, we may publicly display information that you transacted with those businesses.
We use the information you provide to us to enhance and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to provide support to you, communicate with you, and comply with our legal obligations.
Information About Your Spouce
You have the obligation to disclose the details about your spouse / partner when accessing the services of Santhathi.
Information About Your Messages
If you exchange messages with others through the Services, we may store them in order to process and deliver them, allow you to manage them, and investigate possible violations of our Terms of Service and wrongdoing in connection with the Services. If you send information from the Services to your mobile device via SMS text message, we may log your phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive.
Information We Collect Through Automatic Data Collection Technologies
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.
Usage information: Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services.
Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, mobile network information and the device's telephone number.
Stored information and files: Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.
Location information: Our applications collect real-time information about the location of your device, as permitted by you.
Last URL visited: The URL of the last web page you visited before visiting our websites.
Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you are using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
Your preferences: Your preferences and settings such as time zone and language.
Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
Mobile status: For mobile application users, the online or offline status of your application.
Applications: If you use the AyusLab/AyusCare application, ISIRI may collect information about the presence and/ or absence and/ or details pertaining to other applications on your mobile phone. The applications we gather information for, may vary across categories including, without limitation, shopping, fashion, food and travel. This will help us understand you and your preferences better and enable ISIRI to provide you with a personalised experience.
Cookies and Other Electronic Tools
We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, cookies and similar files or technologies to collect and store information in respect to your use of the Services and third party websites. A cookie is a small text file that is stored on your computer that enables us to recognize you (for example, as a registered user) when you visit our website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies may be persistent or stored only during an individual session. To understand more about cookies, click here. A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users' computers. ISIRI uses pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
Most browsers are set to automatically allow cookies . Please note it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with certain functionality on the Services. Major browsers provide users with various options when it comes to cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the ones ISIRI uses to collect search activity information about its users), or block specific cookies. To modify your cookie settings, please visit your browser's help settings. You will need to opt out on each browser and each device you use to access the Services. Flash cookies operate differently than browser cookies and cannot be removed or blocked via web browser settings. By using our Services with your browser set to accept cookies you are consenting to our use of cookies in the manner described above.
Third parties whose products or services are accessible or advertised through the Services, including social media services, may also use cookies or similar tools, and we advise you to check their privacy policies for information about their cookies and other practices. We do not control the practices of such partners and their privacy policies govern their interactions with you.
Anonymous or De-Identified Data
We may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools as described below. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation.
II. How we use the information we collect
We use the information we collect from and about you for a variety of purposes, including to:
Process and respond to your queries.
For clinical research and publications.
Understand our users and tailor the treatment based on specific virtues.
Administer our Services and diagnose technical problems.
Send you communications that you have requested or that may be of interest to you.
Generate and review reports and data about, and to conduct research on, our user base and response of individuals to medications and treatments.
Provide you with customer support.
Provide you with notices about your account.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Notify you about changes to our Services.
Allow you to participate in interactive features offered through our Services.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
III. How we share the information we collect
We may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways:
General Information Disclosures
To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company Santhathi IVF
To contractors, service providers and other third-parties whom we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Santhathi's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Santhathi about the users of our Services are among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
Service Providers. We may share your information with outside vendors that we use for a variety of purposes, such as to send you emails and messages on behalf of Santhathi, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We may share information about you with these vendors only to enable them to perform their services.
Legal Purposes. We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of Santhathi, our Doctors, employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as subpoena, court order or government demand to comply with the law.
Social Networks. If you interact with social media features on our Services, such as the Facebook Like button, or use your social media credentials to log-in or post content, these features may collect information about your use of the Services, as well as post information about your activities on the social media service. Your interactions with social media companies are governed by their privacy policies.
To enforce or apply our Terms and Conditions, consent agreement signed during the treatment or availing our services on mutual consent.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Santhathi, our Doctors, customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Consent. We may share your information in any other circumstances where we have your consent.
Information Shared with Diagnostics
When you book a diagnostic report through our Services, your information is provided to us and to Santhathi authorized Diagnostic service providers. In order to facilitate your sharing of records, we provide information to the referring Doctor in a similar manner as if you had shared your clinical reports with the Doctor directly. If you provide a mobile phone number, the Doctor or Diagnostic may send you text messages regarding your diagnostic reports.
Information you choose to share with a Doctor or a Diagnostic may be used by the said parties for their own purposes. We do not control the privacy practices of service providers within the network of Santhathi. Please contact the Doctor/Diagnostic service provider directly if you want to learn about their privacy practices.
Payment Card Information
To use certain of our Services, such as to conduct a test and to make payments to certain Diagnostics, we may require credit or debit card account information. By submitting your credit or debit card account information through our Services, you expressly consent to the sharing of your information with Diagnostics, third-party payment processors, and other third-party service providers (including but not limited to vendors who provide fraud detection services to us and other third parties), and you further agree to the following terms:
When you use a credit or debit card to secure a reservation through our Sites, we provide your credit or debit card account information (including card number and expiration date) to our third-party payment service providers and the applicable trainer/training service provider.
When you initially provide your credit or debit card account information through our Services, we provide your credit or debit card account information to our third-party payment service providers. These third parties may store your credit or debit card account information so you can use our payment services through our Services more seamlessly in the future.
For information about the security of your credit or debit card account information, see the “Security” section below.
Do Not Track
We are committed to providing you with meaningful choices about the information collected on our Services for third party purposes. However, we do not currently recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is still working on Do Not Track standards, implementations and solutions.
IV. Choices about how we use and disclose your information
We strive to provide you with choices regarding the personal information you provide to us. You can set your browser or mobile device to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may then be inaccessible or not function properly. We do not share your personal information with any advertising agency.
V. Communications choices
When you sign up for an account, you are opting in to receive emails, SMS and phone calls from other Santhathi users, businesses, and Santhathi itself. You can log in to manage your email preferences and you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Santhathi.
VI. Reviewing, changing or deleting information
If you would like to review, change or delete personal information we have collected from you, or permanently delete your account, please contact the staff authorised by Santhathi.
If we delete your clinical reports from our websited and software, copies of your clinical reports may remain viewable in cached and archived pages, backed up databased or might have been copied or stored by other users of our websites.
VII. Accessing & correcting your personal information
We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates.
We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirement.
Your right to review, update, correct, and delete your personal information may be limited, subject to the law of your jurisdiction: (i) if your requests are abusive or unreasonably excessive, (ii) where the rights or safety of another person or persons would be encroached upon, or (iii) if the information or material you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.
VII. Security: How we protect your information
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it, including the use of vault and tokenization services form third party service providers. The third party service providers with respect to our vault and tokenization services and also our payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers). However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security and thereby usage in a manner that is inconsistent with this Privacy Policy.
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your Santhathi account with anyone who is not authorised by Santhathi. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.
IX. Third party links and services
The Services may contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on our services. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties' privacy policies.
X. Compliance with data protection regulations
The information we obtain from or about you may be processed and stored in India and our other various servers located across the globe, which may provide for different data protection rules than the country in which you reside. We comply with generally accepted industry standard regulations regarding the collection, use, and retention of data. Each location may provide for different data protection rules than the country in which you reside. By using the Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including to the transfer of your information outside of your country of residence. If you have any questions relating to your personal data, please contact staff authorised by Santhathi.
XI. Data retention and account termination
You can opt out from the service at any stage by intimating us. We may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations.
XII. Changes to this privacy policy
We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.